1. Information Collection and Use
Information Provided by You:
The only personal information we collect is what you voluntarily provide to us during the checkout process. This may include your name, contact information, billing address, and some of your payment details. These details are necessary to process your transaction and are transmitted securely to our payment processor to fulfill your order. We do not store payment information on our servers.
For the functionality of related services, like Tailscale, while we do not collect email addresses, they may be visible to us when you join, use or share such services for the purpose of facilitating the integration with TeslaBox. We do not use these email addresses for marketing or any purpose other than to provide the Service to you.
Videos and Footage:
We do not store, collect, or transmit any footage or videos from your TeslaBox. Your videos are stored locally on your device, and backup (if enabled) is managed by you. Additionally, for the purpose of upgrades and maintenance of the TeslaBox software, we may access the TeslaBox remotely with your consent; however, we do not actively view, backup or store your videos during this process.
TeslaMate and 3rd Party Software Data:
We do not use, transmit or share any of your TeslaMate data (if you have chosen to install it) and/or data from any 3rd party software installed on TeslaBox. Your data is stored locally on your device, and backup (if enabled) is managed by you. We are not responsible to upgrade or support software other than TeslaBox, but for any maintenance of the TeslaBox software, we may access this Software remotely; however, we do not actively view, backup or transmit your data during this process.
2. Use of Information
The information we collect is used to:
- Process transactions and deliver the Service.
- Provide customer support and respond to your requests or inquiries.
- Conduct necessary maintenance, upgrades, and troubleshooting of the TeslaBox software.
- Improve our Service and user experience.
3. Share of Information
- Payment processors to complete your purchase.
- Service providers who perform functions on our behalf related to the Service (e.g., customer support, system maintenance).
- Legal and law enforcement authorities, if required by law, to comply with a legal process or regulation.
4. Analytics and Cookies
Our website uses standard analytics tools to gather information about user behavior and demographics to improve our Service and marketing efforts. This data is aggregate and does not personally identify you.
Our website may use "cookies" to enhance user experience. Cookies are small data files placed on your device that help us understand how users engage with our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.
6. Retention of Information
We retain your personal information only for as long as necessary to provide the Service you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods mandated by legal, contractual, or similar obligations; for resolving, preserving, enforcing or defending our rights; or needed to maintain adequate and accurate business and financial records.
7. Your Rights
You are entitled to request access to and rectification or erasure of your personal data, or to restrict or object to the processing of your data. Please contact us if you wish to exercise any of these rights.
9. Contact Us
Last updated on Jan-11, 2024.